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Support model

Support shaped around the person, not the paperwork.

Planned, practical help from a named key worker — built around what each resident actually wants to change, at a pace they can sustain.

How support works

A named person, a written plan, and a review that means something.

Every resident is allocated a key worker. That person is the consistent thread — they know the history, they turn up when they said they would, and they are the first call when something changes.

Together you agree a support plan. It sets out the goals that matter to you, the help you want, and who is doing what. It is reviewed with you, not written about you and filed away.

  • Planned contact — scheduled sessions rather than sporadic check-ins.
  • Goals you set — from cooking a meal to opening a bank account to reconnecting with family.
  • Reviews with you present — and a copy you keep.
  • Escalation when needed — if someone's needs change, we say so and act, rather than waiting for a crisis.
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Key worker and resident going through a support plan together
Support is scheduled. Regular contact, agreed in advance — not when something has already gone wrong.
What we help with

The practical things that keep a tenancy together

Support is matched to the individual. Most people use three or four of these at once, and drop them as confidence grows.

Daily living skills

Cooking simple, affordable meals; cleaning routines; laundry; shopping on a budget — practised in your own kitchen rather than in a classroom.

Money & benefits

Universal Credit applications and journals, housing cost elements, council tax, arrears plans, and a simple weekly budget that holds up.

Health & appointments

Registering with a GP, attending appointments with you, managing medication routines, and liaising with community health teams.

Confidence & communication

Making phone calls, writing letters, dealing with officials, and practising the conversations that feel difficult.

Community & belonging

Links to local groups, faith settings, volunteering, education and training — the things that make a place feel like home rather than a stop-gap.

Emotional support

Someone to talk to and, where needed, a warm handover to talking therapies or specialist services — with support through the waiting period.

In practice

What support looks like week to week

No two weeks are identical, but the shape is consistent. Predictability is part of the support: people need to know when they will be seen and by whom.

  • A planned key work session — an hour focused on that person's goals, in their home or nearby.
  • House and property checks — shared areas, repairs, fire safety, and a conversation with residents.
  • Admin catch-up — paperwork, letters, appointments, and anything that has been avoided and is growing.
  • Communication with referrers — updates to the professional who made the referral, with consent.
  • Responsive contact in between — a message that gets an answer, even if the answer is “let's talk tomorrow”.
Support worker completing notes and records
Progress, not parking

Moving on is the point

Supported accommodation is a stepping stone. We are clear with every resident from day one that the aim is greater independence — and we plan for it rather than leaving it to chance.

Build the basics

Stability first: income, routine, health, and a home that is being kept in reasonable order.

Test independence

More responsibility, less prompting — budgeting alone, cooking independently, managing appointments.

Plan the move

Where you want to live, what you can afford, and what support stays in place afterwards.

Move on well

A planned ending, a reference where useful, and a handover to any ongoing support.

Working together

We do not do this alone

Good outcomes usually involve more than one service. We work alongside the people already supporting each resident.

Local authorities

Housing officers, social workers and commissioning teams — with clear reporting back and honest capacity updates.

Health partners

GPs, community mental health teams, substance recovery services and hospital discharge teams.

Voluntary sector

Advice services, food projects, day centres and specialist charities who can offer what we cannot.

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Questions about support

Not sure what level of support is needed?

Describe the situation and we will tell you what we could realistically offer — and what would sit better with another provider.

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