Clear answers, before you commit to anything.

We provide supported accommodation for adults who need a stable home alongside practical, person-centred support — for example people leaving temporary accommodation, hospital or custody, people whose current tenancy is at risk, or people who have been unable to sustain a tenancy without help.

We assess each referral individually on need, risk and suitability. We are not able to provide personal care, nursing, or accommodation for people whose needs require 24-hour staffing on site.

Yes. You do not need a professional to refer you. Use the referral form or message us on WhatsApp and tell us your situation in your own words.

If you are already working with a housing officer, social worker or support worker, it often helps to include their details — but it is not a requirement to start the conversation.

Every resident has a named key worker and a written support plan, reviewed with you. Support typically covers independent living skills, benefits and budgeting, appointments and correspondence, health and wellbeing links, and planning for move-on.

It is planned support, not constant supervision. The amount of contact depends on what you need and is agreed in your plan.

Your agreement sets out net rent for your room, and a separate utility charge covering energy costs and communal facilities such as shared TV services. Where council tax is payable, that is stated in the agreement as well.

The exact figures are confirmed in writing for the specific room before you sign, and are reviewed annually in line with your tenancy.

No. Some residents are in work or on a training programme; others receive benefits. What matters is that the rent is affordable and sustainable for you.

If you are entitled to help with housing costs, we will support you to apply for it.

Supported accommodation is a stepping stone, so tenancies are not intended to be permanent. The length of your stay depends on your circumstances and progress towards independence.

What we will not do is leave the ending to chance: notice periods and the move-on process are explained at the start, and planning begins early rather than in the final month.

Yes, within the reasonable expectations set out in your tenancy and the house information pack. The property is shared, so the rules exist to protect everybody's safety and quiet enjoyment.

Overnight guests and anything that affects other residents are covered in the agreement you receive before moving in.

For anything that is an immediate risk to life or property, call 999. For urgent repairs — a leak, a loss of heating or hot water, a security issue — the out-of-hours arrangements for your property are set out in your move-in pack, so you are not guessing at 2am.

Concerns are recorded the same day, acted on immediately where there is risk, and referred to the local authority where the threshold is met. Residents are told how to raise a concern — including about us — and are never penalised for doing so.

Full detail is in our safeguarding article on the news page.

Message or email us with the area, the number of bedrooms and whether the property is available now. We will discuss suitability, terms and any works needed, and put everything in writing before anything is signed.

More detail is on the landlords page.

We are a community interest company providing housing and housing-related support. We are not a care home and we do not provide regulated personal care. Where a person needs a regulated care package, that is commissioned separately and delivered by an appropriately registered provider.

Tell your key worker, or contact us directly by phone, WhatsApp or email. Complaints are logged, acknowledged, and answered — including when the answer is that we got it wrong.

If you are not satisfied with our response, we will tell you who else you can escalate to.